Return and Refund Policy

Effective date: 2026-06-25

This Return and Refund Policy applies to products bought from https://fisho.app and sold by MASEA AU PTY LTD trading as FISHO TECHNOLOGIES, ACN 699 354 357.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Faulty, Damaged, Or Incorrect Products

Contact us if:

• your product arrives damaged
• you receive the wrong product
• your product is faulty
• your product does not match the product description
• your product is missing included parts

Email info@fisho.app with:

• your order number
• the serial number, if available
• a short description of the issue
• photos or screenshots, if helpful

We may ask you to complete basic troubleshooting before returning an Atlas Mini. This helps confirm whether the issue is the device, setup, Wi-Fi, installation, or the boat network. Troubleshooting does not remove your rights under Australian Consumer Law.

Remedies

If the problem is a major failure, you can choose a refund or replacement.

If the problem is not a major failure, we may choose to repair, replace, or refund the product within a reasonable time.

If we cannot repair or replace the product within a reasonable time, you may be entitled to a refund or replacement.

Change Of Mind Returns

We do not have to provide a refund or replacement if you simply change your mind.

However, we may accept a change-of-mind return within 14 days of delivery if:

• the product is unused
• the product has not been installed
• the product is in resaleable condition
• all included parts, labels, accessories, and manuals are returned
• you contact us before sending it back

Change-of-mind returns are assessed case by case. Return shipping for change-of-mind returns is at your cost unless we agree otherwise in writing.

We do not accept change-of-mind returns for products that have been installed, modified, damaged, water-exposed, or used in a way that prevents safe resale.

Return Shipping

Do not send products back without contacting us first.

Return address:

2/12 Koomooloo Ct. Mermaid Water, Gold Coast, 4218

For faulty products or Australian Consumer Law claims, we will provide return instructions and will reimburse reasonable return shipping costs where required by law.

For approved change-of-mind returns, you are responsible for return shipping and the original shipping cost is not refundable unless we agree otherwise.

Refund Timing

Once a refund is approved, we will process it back to the original payment method where possible.

Refunds are usually processed within 5 to 10 business days after approval, but your bank or payment provider may take longer to make the funds available.

Data And Device Reset

Before returning a device, remove it from your Fisho account or factory reset it if you can. If you cannot do this, contact support.

We may need to inspect, test, repair, refurbish, or replace returned hardware. We will handle device and customer data in line with our Privacy Policy.

Exclusions

This policy does not cover problems caused by:

• incorrect installation
• physical damage after delivery
• water ingress caused by installation outside product instructions
• unauthorised modification
• use outside the product documentation
• unsupported boat networks or accessories
• normal wear and tear

These exclusions do not limit any rights you may have under Australian Consumer Law.

Contact

Email: info@fisho.app

Business: MASEA AU PTY LTD trading as FISHO TECHNOLOGIES

ACN: 699 354 357