Shipping Policy

Effective date: 2026-06-25

This Shipping Policy applies to orders placed through https://fisho.app.

Shipping Area

At launch, we ship within Australia only.

If you need delivery outside Australia, contact info@fisho.app before ordering.

Processing And Build Times

Atlas Mini units are made to order during the founder/pilot release.

Made-to-order Atlas Mini units may take up to 10 business days from order confirmation before dispatch.

In-stock products are usually packed and dispatched within 1-3 business days after payment is confirmed.

Orders are not usually dispatched on weekends or public holidays.

If an item is a pre-order, backorder, or made-to-order product, the product page will show the expected dispatch timing where possible. If there is a material delay, we will update you.

Delivery Estimates

Delivery estimates apply after dispatch. They do not include made-to-order build time, pre-order wait time, or backorder wait time.

Delivery estimates depend on your location and the carrier.

Typical estimates after dispatch:

Area	Estimated delivery time
Metro Australia	2-5 business days
Regional Australia	3-8 business days
Remote Australia	5-12 business days

These are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are shown at checkout before you place your order.

Free shipping, if offered, applies only where shown at checkout.

Tracking

If tracking is available, we will send tracking details to the email address or phone number used at checkout.

Tracking may take time to update after the carrier receives the parcel.

Delivery Address

You are responsible for entering the correct delivery address.

If you notice an error, contact info@fisho.app as soon as possible. We cannot guarantee changes after an order has been packed or dispatched.

If an order is returned to us because of an incorrect or incomplete address, we may ask you to pay the reasonable cost of re-delivery.

PO Boxes And Parcel Lockers

Some products or carriers may not deliver to PO Boxes or parcel lockers.

If your address cannot be used, we will contact you for an alternative delivery address.

Authority To Leave

If you choose or allow authority to leave, the carrier may leave the parcel at the delivery address without a signature.

This can increase the risk of loss or theft after delivery. If tracking says your parcel was delivered but you cannot find it, contact us and we will help investigate with the carrier.

Nothing in this section limits your rights under Australian Consumer Law.

Lost, Delayed, Or Damaged Parcels

If your order is delayed, lost, or damaged in transit, contact info@fisho.app with your order number.

We will work with the carrier to investigate.

If the product arrives damaged, take photos of:

• the outer packaging
• the product box
• the damaged item
• the shipping label

Then contact us as soon as possible.

Pre-Orders

For pre-orders, the product page will show the expected dispatch timing.

If there is a material delay, we will update you.

You may cancel a pre-order before dispatch for a refund unless the product page clearly states different terms for a custom or special-order item.

Delivery Does Not Include Installation

Shipping does not include installation, setup, mounting, wiring, NMEA 2000 network work, or app setup unless expressly stated on the product page or agreed in writing.

Contact

Email: info@fisho.app

Business: MASEA AU PTY LTD trading as FISHO TECHNOLOGIES

ACN: 699 354 357